The Department of Administrative Reforms and Public Grievances (DARPG) Releases 39th Report
The Department of Administrative Reforms and Public Grievances (DARPG) has unveiled its 39th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for October 2025. This comprehensive report highlights the volume and types of public grievances received across various states and Union Territories (UTs), along with the effectiveness of their resolution. In October alone, a significant number of grievances were addressed, showcasing the ongoing efforts to enhance public service delivery.
Public Grievance Statistics
In October 2025, a total of 64,736 public grievance (PG) cases were logged across states and UTs, with an impressive 63,305 cases successfully resolved. Uttar Pradesh emerged as the leader in grievance resolution, addressing 23,020 cases, while Haryana followed with 4,342 resolved cases. However, the report also indicates a backlog, with 1,76,091 pending PG cases remaining on the CPGRAMS portal as of October 31, 2025. Alarmingly, 22 states and UTs reported having over 1,000 unresolved grievances each, highlighting the need for continued focus on improving grievance redressal mechanisms.
User Engagement and Feedback
The report also sheds light on user engagement with the CPGRAMS platform. In October 2025, there were 52,876 new user registrations, with Uttar Pradesh contributing 8,442 of these. Additionally, the Feedback Call Centre played a crucial role in gathering public opinion, collecting a total of 65,197 feedback responses during the month. Out of these, 27,011 were sourced from various states and UTs, providing valuable insights into public satisfaction and areas needing improvement.
Integration with Common Service Centres
A noteworthy aspect of the report is the integration of CPGRAMS with Common Service Centres (CSCs), which are pivotal in facilitating access to government services. The CPGRAMS is now operational at over 500,000 CSCs, collaborating with 250,000 Village Level Entrepreneurs (VLEs). In October 2025, a total of 9,500 grievances were registered through these centres, demonstrating their effectiveness in reaching out to citizens and addressing their concerns.
Training Initiatives Under the Sevottam Scheme
The report also highlights the training initiatives undertaken under the Sevottam Scheme over the past four financial years. From FY 2022-23 to FY 2025-26, a total of 962 training courses were conducted, equipping approximately 31,993 officers with the necessary skills to handle public grievances effectively. This emphasis on training underscores the government’s commitment to enhancing the capabilities of its workforce in delivering better public services.
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