Delhi Metro Ticketing Launches on Uber App; Expansion to Additional Cities
Ride-hailing giant Uber has launched metro ticketing on its app, starting with the Delhi Metro, in a significant move to enhance urban mobility in India. This initiative, powered by the Open Network for Digital Commerce (ONDC), aims to integrate public transport with Uber’s services, making it easier for users to navigate their journeys. The company plans to expand this feature to three additional cities by 2025 and will soon introduce B2B logistics through the ONDC network, allowing businesses to utilize Uber’s delivery services without maintaining their own fleets.
Integration with Digital Public Infrastructure
Uber’s recent announcement marks its first integration with India’s innovative digital public infrastructure, specifically the ONDC. This collaboration follows a Memorandum of Understanding (MoU) signed in 2024 during Uber CEO Dara Khosrowshahi’s visit to India. The agreement emphasizes Uber’s commitment to enhancing the reach and impact of digital public goods in the country. The launch of metro ticketing is seen as a significant step towards creating a more connected public transport system. Uber’s integration with ONDC is expected to streamline urban mobility, making it more inclusive and sustainable for users.
Comments from Uber and ONDC Officials
Praveen Neppalli Naga, Uber’s Chief Technology Officer, expressed enthusiasm about the integration, highlighting India’s advancements in digital public infrastructure. He noted that this collaboration brings Uber closer to its vision of being a comprehensive solution for mobility needs. Vibhor Jain, Acting CEO and COO at ONDC, described Uber’s entry into the ONDC network as a pivotal moment for expanding access to reliable digital infrastructure in India. Jain emphasized that this partnership opens up new opportunities for seamless multimodal journeys and unifies the logistics ecosystem, benefiting users and partners alike.
Features Available for Users
Starting today, Uber users in Delhi can utilize the app to plan their metro journeys, purchase QR-based tickets, and access real-time transit information. This feature aims to simplify the commuting experience by integrating metro services directly into the Uber platform. Users can now enjoy a more cohesive travel experience, eliminating the need to switch between different apps for transport information and ticket purchasing. The introduction of metro ticketing is expected to enhance the overall user experience and encourage more people to use public transport in conjunction with ride-hailing services.
Future Plans for Expansion
Looking ahead, Uber has plans to expand its metro ticketing service to three more cities across India by 2025. Additionally, the company is set to launch B2B logistics through the ONDC network, which will allow businesses to request on-demand logistics services from Uber’s delivery network. This initiative is designed to support businesses in managing their logistics needs without the burden of maintaining their own fleets. As Uber continues to innovate and expand its services, the collaboration with ONDC is expected to play a crucial role in shaping the future of urban mobility in India.
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