DARPG Releases 37th CPGRAMS Report for Central Ministries/Departments for May
The recent report highlights four notable success stories of grievance resolution from various Central Ministries and Departments, showcasing the effectiveness of the CPGRAMS portal. Each case illustrates how individuals faced challenges in receiving timely responses or resolutions to their issues, only to find relief through the grievance redressal system. These stories not only emphasize the importance of addressing citizen concerns but also demonstrate the commitment of government authorities to resolve issues efficiently.
Settlement and Refund for Shri Prem Deep
Shri Prem Deep, a former Army personnel, encountered significant delays in settling his dues after submitting all necessary documents. He was awaiting a partial payment of ₹90,936 and a PLI refund of ₹6,492 from the Principal Controller of Defence Accounts (PCDA) in Pune. Despite his repeated attempts to seek clarification, he received no response, leading to considerable distress. To address this issue, he turned to the CPGRAMS portal to file a grievance. Upon review, the authorities confirmed the PLI refund and processed a payment of ₹76,808 after necessary adjustments. They provided detailed Statements of Accounts as proof of the transactions. Ultimately, all dues were settled, and his grievance was successfully closed, highlighting the effectiveness of the grievance redressal mechanism.
Resolution of TDS Credit for Shri Syoprasad
Shri Syoprasad, a salaried taxpayer, faced complications with his tax return for the Assessment Year 2014-15. He claimed a TDS credit of ₹16,536, but during the processing of his return, the credit was not applied, and an incorrect demand of ₹16,560 was raised against him. Despite submitting a rectification request and paying the demand, no corrections were made, and he was additionally charged interest under Section 220(2). Frustrated, he filed a grievance on the CPGRAMS portal. After a thorough review, the authorities rectified the error and issued a refund of ₹18,360, which was credited to his revalidated bank account. This case underscores the importance of the grievance system in ensuring taxpayers receive the credits they are entitled to.
Closure of Unused Demat Account for Shri Kuruppathu
Shri Kuruppathu Sasidharan expressed his frustration over the lack of response from Motilal Oswal Financial Services Limited regarding his request to close unused demat and trading accounts. Despite his prior email, he continued to receive promotional content while his service-related request went unanswered. Seeking resolution, he filed a grievance on the CPGRAMS portal. Following a review, the authorities confirmed that his demat account had been successfully closed. This resolution not only addressed his immediate concern but also highlighted the responsiveness of the grievance redressal system in handling customer service issues.
Delay in Pension Disbursement for Shri Ram Charan
Shri Ram Charan faced a prolonged delay in receiving updates about his pension application submitted through the EPF portal. Concerned about the lack of communication and the potential impact on his financial stability, he sought assistance to expedite the disbursement of his entitled benefits. He filed a grievance on the CPGRAMS portal, prompting a review of his case. Authorities confirmed that his pension claim had been approved, granting him a monthly pension of ₹3,546 along with arrears totaling ₹26,595. This resolution not only alleviated his concerns but also demonstrated the effectiveness of the grievance redressal system in ensuring timely access to benefits for citizens.
Observer Voice is the one stop site for National, International news, Sports, Editor’s Choice, Art/culture contents, Quotes and much more. We also cover historical contents. Historical contents includes World History, Indian History, and what happened today. The website also covers Entertainment across the India and World.
Follow Us on Twitter, Instagram, Facebook, & LinkedIn
