IndiGo Airlines Proposes Crisis Management Strategy to Resolve CCI Investigation into Flight Disruptions
India’s largest airline, IndiGo, has proposed a series of commitments to address anti-competitive concerns raised by the Competition Commission of India (CCI). These commitments include establishing a crisis management group, creating a dedicated passenger grievance mechanism, and temporarily surrendering airport slots during major disruptions. The airline is currently under investigation by the CCI for alleged unfair business practices following significant flight disruptions in December 2025 that impacted over 300,000 passengers.
The CCI has invited public comments on IndiGo’s proposals as part of its commitment regulations. If the commitments are accepted after the consultation process, the ongoing anti-trust investigation could be closed without a final finding of wrongdoing. The CCI has paused its investigation until the public consultation and assessment process is completed.
Proposed Commitments
IndiGo’s commitments include forming a Crisis Management Group (CMG) made up of senior executives to manage responses during large-scale operational disruptions. The airline also plans to set up a 24×7 Customer Experience (CX) War Room to assist passengers affected by cancellations and delays. Additional proposals involve strengthening passenger handling measures by onboarding more vendors at airports to ensure the availability of meals, drinking water, and transportation during disruptions. IndiGo will also book affected passengers on alternative flights and process automatic refunds within a defined timeline.
A key commitment is IndiGo’s proposal to temporarily hand over its domestic landing and departure slots to airport authorities during significant disruptions. The airline stated that this measure would help ensure timely management of unforeseen large-scale disruptions and prevent any unintended reduction in market capacity.
Background of the CCI Investigation
The CCI initiated its investigation in February after determining that IndiGo’s cancellation of thousands of flights during the December 2025 operational crisis could constitute an abuse of its dominant market position. The regulator noted that by cancelling a large number of scheduled flights, IndiGo effectively withheld services from the market, creating “artificial scarcity” and limiting consumer access to air travel during a peak demand period. The CCI cited provisions dealing with the abuse of dominant position in its February order.
IndiGo holds over 66% of India’s domestic aviation market share, making it the country’s largest airline. The December disruptions led the Directorate General of Civil Aviation (DGCA) to reduce IndiGo’s winter schedule by 10% until February 10. Between December 3 and 5, the airline cancelled 2,507 flights and delayed another 1,852, affecting more than 300,000 passengers nationwide.
Ongoing Challenges for IndiGo
The CCI proceedings come as IndiGo faces rising operating costs. The airline recently reported its second consecutive quarterly loss, attributing it to soaring aviation fuel prices driven by the conflict in West Asia and the impact of a weaker rupee. Fuel costs surged nearly 86% during the June quarter. IndiGo anticipates that capacity in the July-September quarter will remain largely unchanged from the previous year as it focuses on cost optimization amid fluctuating fuel markets.
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