Monthly Update: Over 142,000 Grievances Resolved in November 2025
The Department of Administrative Reforms and Public Grievances (DARPG) has unveiled its monthly report for November 2025, revealing a significant achievement in resolving public grievances. The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) has demonstrated impressive results, addressing a total of 142,856 grievances in just one month, with an average disposal time of 16 days across central ministries and departments.
Grievance Registration and Feedback
In November 2025, CPGRAMS welcomed 57,180 new users, highlighting increased engagement from citizens. Notably, 8,739 registrations came from Uttar Pradesh alone. In addition, the Feedback Call Centre played a vital role by collecting 70,141 feedback responses, with 41,472 of these attributed to central ministries and departments, showcasing an active public response to service quality.
Integration with Common Service Centres
The report also emphasized the integration of CPGRAMS with over 5 lakh Common Service Centres (CSCs), utilizing the network of 2.5 lakh Village Level Entrepreneurs (VLEs) to facilitate grievance registration. In November, a total of 14,094 grievances were logged through these centres, reflecting the growing accessibility of public services.
Review Meetings and Efficiency Enhancements
Adding to the report’s significance is the operationalization of the Review Meeting Module, initiated on February 14, 2025. This system allows for secretary-level reviews of grievances, driving efficiency in redressal processes. By the end of November 2025, 223 meetings had been held, including 17 during that month, aimed at improving citizens’ satisfaction and enhancing service response times.
Grievance and Appeal Statistics
The key statistics from the report detail that 143,449 grievances were submitted via the CPGRAMS portal, with the majority resolved efficiently. However, there remains a pendency of 67,859 grievances. In terms of appeals, 27,761 were received, and 25,690 have been duly processed, leaving 18,955 appeals pending.
The report also highlights exemplary performance among various departments. The Department of Telecommunications, the Department of Posts, and the Central Board of Indirect Taxes and Customs were recognized as top performers in the Grievance Redressal Assessment & Index within Group A, which categorizes departments handling 500 or more grievances. Meanwhile, the Ministry of Parliamentary Affairs, the Ministry of Power, and the Ministry of Coal excelled in Group B, addressing fewer than 500 grievances effectively.
This comprehensive report reflects the government’s commitment to enhancing public service delivery and ensuring timely grievance resolution, showcasing the ongoing efforts to improve citizen engagement and accountability in central administrative processes.
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