Ministry of Road Transport & Highways disposes 17,009 Public Grievances, 50 PMO references and 2,366 Public Grievance Appeals from November 2022 to August 2023

OV Digital Desk
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The Ministry of Road Transport and Highways (Death) it dealt with as many as 17,009 public appeals, 50 PMO appeals and 2,366 public appeals, from November 2022 to August 2023. The Ministry also disposed of 573 MP references, 36 parliamentary assurances and 21 IMC references (Cabinet proposals), during the period.

To give momentum to the exercise, the The Ministry will undertake the Special Campaign 3.0 from 2 – 31 October 2023 to institutionalize Swachhata (cleanliness) and minimize dependency in MoRTH and its subordinate offices namely NHAI, NHIDCL and IAHE. During this campaign, special attention will be given to field/suburban offices as well as Ministries/Departments and their field/subordinate offices.

The Ministry has directed all officials to make all-out efforts to eliminate the identified references/issues, both during the identification phase and during the campaign phase – 2 – 31 October 2023. NHAI, NHIDCL and IAHE have been asked to designate a senior officer as nodal officer, who will be responsible for implementation and coordination of the campaign.

The Department of Administrative Reforms and Public Complaints (DARPG) would be the nodal department for monitoring and implementation of the campaign. The government has also organized special campaigns in 2021 and 2022.



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