January 2026 Sees Over 176,000 Grievances Resolved by Government
The Department of Administrative Reforms and Public Grievances (DARPG) has released its monthly report for January 2026, highlighting significant achievements in the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). This report, the 45th of its kind, illustrates the types and categories of public grievances addressed by various Central Ministries and Departments. Impressive data reveals that a total of 176,942 grievances were successfully resolved within this month alone.
Streamlined Grievance Redressal Process
The average time taken to dispose of grievances in January 2026 was just 14 days, showcasing the effectiveness of the reforms implemented under the 10-step CPGRAMS process. This initiative aims to enhance the responsiveness of government bodies and ensure that citizens see quicker resolutions to their issues.
Growing Participation and Feedback
In terms of engagement, the month saw 67,728 new users registering on the CPGRAMS portal, with 11,172 of these registrations coming from Uttar Pradesh alone. To gauge public satisfaction, the Feedback Call Centre collected 68,727 feedback responses, of which 43,468 were associated with Central Ministries and Departments. This feedback is crucial in fine-tuning the grievance redressal mechanism.
Common Service Centres and Accessibility
The report also highlights the integration of CPGRAMS with Common Service Centres (CSCs). With over 500,000 CSCs operational, 13,605 grievances were registered through these channels in January. The collaboration with approximately 250,000 Village Level Entrepreneurs (VLEs) enhances accessibility for citizens seeking to lodge complaints.
Efficiency of Review Meetings
A Review Meeting Module was launched on February 14, 2025, aimed at improving the efficiency of grievance redressal by enabling Secretary-level reviews. As of January 31, 2026, there have been 264 review meetings, including 17 held in January 2026. This initiative is expected to bolster citizen satisfaction through timely and effective resolutions.
Key Metrics of Grievance Handling
In January, the CPGRAMS portal received 170,170 public grievance cases, with 176,942 cases addressed. However, it is noteworthy that a backlog of 71,460 cases remains. Additionally, the report shows that 30,873 appeals were filed, with 29,749 disposed of, leaving a pending appeal count of 21,304 from the previous year.
Top Performers in Grievance Redressal
The report also ranked various departments based on their performance in the Grievance Redressal Assessment Index. Notably, the Department of Telecommunications, Department of Posts, and the Central Board of Indirect Taxes and Customs emerged as leaders in handling grievances within the large group category. Meanwhile, the Ministry of Parliamentary Affairs and the Department of Official Language topped the smaller group category.
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