Dai-ichi Life Partners with Capgemini to Launch Its First Initiative

Japanese life insurance company Dai-ichi Life Group has announced a significant step in its global expansion by signing a multi-year agreement with Capgemini, a leading French IT services firm. This partnership will establish Dai-ichi’s first global capability center (GCC) outside Japan, located in Hyderabad, India. The new center aims to enhance Dai-ichi’s digital transformation efforts and strengthen its technological capabilities, focusing on innovation and operational efficiency.

Establishment of the Global Capability Center

The newly inaugurated GCC in Hyderabad operates under a build-operate-transfer model, which allows Dai-ichi Life Group to develop its internal capabilities while leveraging Capgemini’s expertise. This center is designed to bolster Dai-ichi’s technology platforms and in-house capabilities, facilitating a more innovative approach to its operations. The collaboration is expected to enhance the company’s efficiency on a global scale, as stated in a joint announcement by both companies.

The GCC will initially focus on markets in Japan, the United States, and Australia, utilizing advanced software development, infrastructure modernization, artificial intelligence, data solutions, and cybersecurity measures. This strategic move not only aims to improve Dai-ichi’s operational framework but also positions the company to adapt to changing market demands by potentially expanding its reach into other countries in the future.

Leveraging Digital Capabilities

Capgemini will contribute its extensive experience and resources to support Dai-ichi Life Group’s transformation agenda. The partnership emphasizes co-innovation, aiming to streamline operations and enhance customer experiences through data analytics and AI. By fortifying cybersecurity defenses, the collaboration seeks to ensure that Dai-ichi Life Group can meet and exceed customer expectations in an increasingly digital landscape.

The GCC is expected to tap into India’s vast pool of skilled professionals, which will be crucial for driving the digital transformation initiatives. Capgemini’s established presence in Asia Pacific and its proven track record in delivering complex solutions will play a vital role in the success of this partnership.

Statements from Leadership

Tetsuya Kikuta, president and CEO of Dai-ichi Life Holdings, expressed that this strategic partnership aligns with the company’s long-term goals. He highlighted that the establishment of the GCC will not only accelerate digital transformation but also build in-house expertise in critical areas such as AI, data management, and cybersecurity.

Aiman Ezzat, CEO of Capgemini, echoed this sentiment, stating that the partnership is rooted in a shared vision of leveraging technology and innovation. He emphasized the importance of combining Dai-ichi Life’s industry knowledge with Capgemini’s global business and technology transformation capabilities. This collaboration aims to unlock new value for Dai-ichi Life Group and set new standards in customer service and operational efficiency.

Future Prospects

The establishment of the GCC marks a pivotal moment for Dai-ichi Life Group as it embarks on a journey to enhance its global presence and operational capabilities. The partnership with Capgemini is expected to yield significant benefits, not only for the company but also for its customers, as it seeks to deliver innovative solutions and improved services.

As the GCC evolves, it will adapt to market needs and explore opportunities for expansion into other regions. This initiative reflects Dai-ichi Life Group’s commitment to staying at the forefront of digital transformation in the insurance sector, ensuring that it remains competitive in a rapidly changing global market.

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