Samsung Reportedly Expands Green Line Complimentary Display Offer
Samsung has announced an extension of its free one-time screen replacement policy for smartphones affected by the notorious green line issue. Owners of the Galaxy S22 Ultra and Galaxy S21 can now benefit from this offer at authorized service centers in India until September 2025. However, eligibility is subject to certain conditions, including the device’s purchase date and overall condition.
Details of the Screen Replacement Policy
The updated screen replacement program was first highlighted by tipster Tarun Vats, who reported that Samsung Support confirmed the extension of the policy. Previously, the program was set to expire on December 31, 2024, but it has now been extended for an additional nine months. This policy applies specifically to the Galaxy S22 Ultra and Galaxy S21 series, allowing eligible users to replace their screens free of charge. The replacement will involve the On-Cell Touch AMOLED (OCTA) assembly, and technicians will also perform complimentary battery and kit replacements.
While the replacement itself is free, customers should be aware that they will still incur labor charges, which must be paid out of pocket. To take advantage of this offer, users can schedule an appointment at their nearest Samsung authorized service center. The company emphasizes that the devices must be free from physical or water damage to qualify for the replacement.
Eligibility Criteria for Replacement
Samsung has set specific criteria for eligibility under this replacement policy. Devices must be purchased within three years of the replacement request to qualify for free parts replacement. Additionally, only the original purchaser can claim the replacement, and they must present the original invoice as proof of purchase. This ensures that the program is utilized fairly and that only eligible devices benefit from the extended coverage.
The company has not disclosed a complete list of supported devices, which has drawn some criticism for a lack of transparency. However, the extension of the policy is a positive development for users experiencing the green line issue, as it provides them with more time to seek assistance.
Previous Initiatives by Samsung
This is not the first instance of Samsung offering free screen replacements for devices affected by the green line issue. In April 2024, the company initiated a special replacement program in India for the Galaxy S20 series, Galaxy Note 20 series, Galaxy S21 series, and Galaxy S22. Following this, in November 2024, Samsung expanded the offer to include out-of-warranty models until the end of 2024. The recent extension to September 2025 reflects Samsung’s ongoing commitment to addressing customer concerns regarding this specific defect.
As the tech giant continues to navigate customer feedback and product issues, this latest move is seen as a proactive step to maintain customer satisfaction and loyalty. Users are encouraged to take advantage of the extended policy before it concludes, ensuring their devices remain in optimal condition.
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