Lisa Ray Calls Out Air India Over Medical Waiver
Actor Lisa Ray has publicly criticized Air India for denying a medical waiver for her ailing father, sparking a heated exchange on social media. In a post on X (formerly Twitter), Ray expressed her frustration over the airline’s lack of empathy regarding her father’s health condition. Air India swiftly responded, labeling her claims as “unfounded” and providing details about the situation.
Air India’s Response to Lisa Ray’s Claims
In a detailed statement, an Air India spokesperson addressed the allegations made by Lisa Ray. The airline emphasized that it empathizes with passengers but clarified that Ray’s claims lacked foundation. The spokesperson pointed out that Ray had booked her flight with two other passengers, neither of whom was her father, for whom she submitted medical documents. This detail raised questions about the validity of her request for a waiver.
Furthermore, the airline noted that Ray initially contacted her travel agent regarding the issue rather than reaching out directly to Air India. Once the airline became aware of the situation, they reached out to her with alternative solutions. These included a complimentary date change for her flight or a one-year extension to use her tickets for future travel. However, Ray declined these options and instead requested a full refund.
Air India’s statement concluded with a call for the media to refrain from damaging the airline’s reputation without verifying facts. They reiterated their commitment to customer service and empathy, stating that misleading reports undermine their efforts to support passengers.
Lisa Ray’s Emotional Plea
In her original post, Lisa Ray expressed her distress over the situation, stating, “Here we go again @airindia. My father is 92, unwell, and I have to cancel travel due to his ailing condition. Submitted doctors letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers???”
Ray’s emotional plea resonated with many of her followers, who expressed support for her situation. After receiving a response from Air India’s official account, she shared a screenshot of the medical emergency, further highlighting the urgency of her request.
Public Reaction and Broader Implications
The exchange between Lisa Ray and Air India has sparked a broader conversation about customer service in the airline industry, particularly regarding how airlines handle sensitive situations involving passengers’ health. Many social media users have rallied behind Ray, calling for airlines to adopt more compassionate policies when dealing with medical emergencies.
This incident also follows other recent controversies involving Air India, including a separate complaint from actor Anupam Kher, who criticized the airline for a hygiene issue on a flight. These incidents have raised questions about the airline’s commitment to passenger care and its public image.
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