iSON Xperiences: Unleashing the Power of Technology

OV Desk

Dubai, United Arab Emirates

iSON Xperiences, a global leader in Customer Experience Management (CXM) and Business Process Outsourcing (BPO) announced the appointment of Vitul Kwatra as its incoming Global Chief Executive Officer, effective this month. Vitul Kwatra succeeds Pravin Kumar, who has served as Global CEO since the company’s founding in 2011.

A Legacy of Excellence and a Vision for the Future

“After many years of dedicated service and unwavering commitment to our company’s growth and success since its inception, Pravin Kumar will be stepping down from the role of Global Chief Executive Officer to take on a new role as Vice-Chairman of the Board,” said Vivek Gupta, Chairman of the iSON Xperiences Board. “Having an industry thought leader of his calibre on our side will be invaluable.”

Gupta continued, “Pravin’s tenure has been marked by substantial growth and successful entry into new markets. We are immensely grateful for his leadership, vision, and tireless efforts in steering the company through many challenges. His legacy will continue to inspire us as we embark on the next chapter of our journey.”

Welcoming a New Era of Growth and Opportunity

“We are thrilled to welcome Vitul Kwatra as our new Global CEO,” Gupta continued. “He brings more than 25 years of experience in both strategic leadership and hands-on management within leading organizations, including almost a decade with iSON Xperiences. During this time, he has played a pivotal role in driving the company’s growth and expansion across multiple geographies and service lines. His deep understanding of our business, coupled with his exceptional leadership skills, makes him the ideal candidate to lead iSON Xperiences into the next phase of its evolution.”

iSON Xperiences is steadfast in its confidence that under Vitul’s leadership, clients, business partners, and employees can expect the same level of passion, commitment, and support.

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About Vitul Kwatra

Vitul Kwatra is a seasoned global professional with over 28 years of experience and a remarkable track record of working with multinational conglomerates in the BT 100 and Fortune 500 sectors. Prior to joining iSON Xperiences, Vitul held the position of Group Director: Go to Market Excellence – Africa at Bharti Airtel Netherlands BV. In this role, he led the strategy, vision, and enablement of market-facing functions including Retail Distribution and Customer Experience across 17 countries in Africa. He also served as the India Business Head for the NRI segment at CITIBANK. Vitul has been at the helm of strategic roles with renowned corporations such as General Electric and American Express. At GE-SBI cards, he served as Customer Engagement Head, driving service excellence and revenue generation. Throughout his career, Vitul’s contributions culminated in numerous prestigious awards including the GE India President’s Award, People’s Champion Award at GE, and Operation Excellence Award at Citibank.

About iSON Xperiences

Ranked among the top global Customer Experience Management (CXM) players in Africa, iSON Xperiences provides a flexible enablement platform for businesses that need help scaling up their workforce, daily business operations, debt collection solutions, or expansion into Africa. With a workforce of over 18,000 employees spanning 19 countries, we take pride in serving a vast base of 50 million global customers and skilfully managing over 500 million transactions each month. Our expertise spans Telecoms, BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce, partnering with top brands and startups. Committed to tailored CX solutions, we prioritize innovation, customer delight, and affordability, reshaping global experiences and creating meaningful job opportunities.

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