ESIC Recognized for Excellence in Social Security
The Employees’ State Insurance Corporation (ESIC) has recently achieved significant recognition at the Regional Social Security Forum for Asia and the Pacific (RSSF Asia-Pacific) held in Riyadh, Saudi Arabia. On December 3, 2024, ESIC received one certificate of merit with special mention for its innovative mobile application, Ask An Appointment (AAA+). Additionally, the corporation was awarded three certificates of merit for its initiatives in Occupational Accident and Disease, Sustainable Investment, and System Resilience. These accolades were presented to Shri Ashok Kumar Singh, Director General of ESIC, who represented the organization at this prestigious event.
Awards Highlight ESIC’s Commitment to Social Security
The awards conferred upon ESIC underscore its dedication to enhancing social security services in India. The event brought together key stakeholders from the global social security community, emphasizing the importance of collaboration and knowledge sharing. ESIC’s recognition for excellence in service delivery reflects its ongoing efforts to innovate and improve the efficiency of its healthcare and social security services.
These awards not only celebrate ESIC’s achievements but also reinforce its commitment to social inclusion. By providing comprehensive healthcare and social security benefits to India’s working population, ESIC plays a crucial role in supporting the welfare of millions. This recognition enhances ESIC’s international standing and encourages the sharing of best practices among social security systems worldwide.
The AAA+ Mobile App: A Game Changer for Users
The Ask An Appointment (AAA+) mobile app is a significant innovation by ESIC. Available on both Android and iOS platforms, the app serves insured individuals, beneficiaries, staff, and ESI pensioners. It is accessible in eight languages, including English, Hindi, and six regional languages, making it user-friendly for a diverse population.
The app streamlines healthcare services by allowing users to book online appointments and check in without waiting in queues. It also provides access to e-Health records, enhancing the overall user experience. Over the past two years, ESIC has added new features to the app, such as Aadhaar seeding for beneficiaries, home sample collection requests, and eligibility checks for various ESI benefits. Furthermore, the app prioritizes prescriptions at pharmacy counters, ensuring efficient service for users with AAA+ appointments. This innovative approach significantly improves the accessibility and quality of healthcare services for users.
Understanding the Role of ISSA
The International Social Security Association (ISSA) plays a vital role in promoting excellence in social security administration worldwide. Founded in 1927 under the auspices of the International Labour Organization (ILO) in Geneva, ISSA serves as the principal international organization for social security entities, governments, and departments. It provides professional guidelines, expert knowledge, and support to help its members develop dynamic social security systems.
The RSSF Asia-Pacific is an annual gathering organized by ISSA, serving as a key platform for discussing social security issues in the region. The forum aims to enhance cooperation and knowledge exchange among social security organizations in the Asia-Pacific area. By facilitating dialogue and collaboration, ISSA helps its members address challenges and improve their social security systems, ultimately benefiting the populations they serve.
In conclusion, ESIC’s recent achievements at the RSSF Asia-Pacific highlight its commitment to innovation and excellence in social security services. The recognition received for the AAA+ mobile app and other initiatives showcases the corporation’s dedication to improving the lives of India’s working population.
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