Outrage Over Lobster Bill Sparks Debate
A recent dining experience in Perth has ignited a conversation about transparency in restaurant pricing. Reanna Ho and her group of eight were shocked when they received a bill totaling $944.30 at Canton Lane Chinese Restaurant. The hefty amount was largely due to a live lobster they ordered, which cost $615. This incident has raised questions about how restaurants communicate prices and the importance of clear information for customers.
The Shocking Bill
Reanna Ho and her friends visited Canton Lane for a Friday night dinner. They ordered eight dishes, but the live lobster was the standout item. The lobster’s price was not disclosed until after the meal, leading to confusion and frustration. Ms. Ho was aware that the price could vary based on weight and market conditions. However, she felt that the restaurant did not provide sufficient details when the dish arrived.
The lobster’s price of $615 was a significant portion of the total bill. Ms. Ho later discovered that the lobster weighed 4.5 pounds and was charged at $120 per pound. This information was not communicated to her at the time of ordering. She expressed her disbelief, stating that typical prices for lobster usually range from $60 to $70 per pound. The unexpected cost left her feeling uneasy, even after she paid the bill.
Lack of Communication
The incident has sparked a broader discussion about the need for clear communication in restaurants. Many diners expect to be informed about prices, especially for high-ticket items like live lobster. Ms. Ho’s experience highlights the importance of transparency in the food industry. Customers should know what they are paying for, particularly when it comes to variable pricing based on weight.
In her Facebook post, Ms. Ho mentioned that the staff did not inform her about the additional cost of noodle servings, which were $15 each. This lack of clarity contributed to her feeling that something was amiss. Many social media users echoed her sentiments, arguing that restaurants should prioritize clear communication to avoid misunderstandings and disputes over bills.
Restaurant’s Response
In response to the backlash, Canton Lane’s management acknowledged that they did not clearly communicate the lobster’s price and weight. They explained that the lobster’s head is removed before cooking, a standard practice for their restaurant. This decision was made to avoid wasting the meat, but it also contributed to the confusion regarding the lobster’s size and price.
The management attributed the high cost of the lobster to external factors, such as rising market prices during the festive season. They noted that increased demand for lobsters, particularly from exports to China, has driven prices up. While they defended their pricing strategy, they also recognized the need for better communication with customers.
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